Changes & cancellations

  • The client shall inform Rob Soundz at the earliest opportunity of any relevant changes in the flight schedule, event rundown or other aspects relevant to the performance.
  • In case the clients cancels or reschedules the event, the deposit payment and/ or balance payment shall be refunded, minus a USD 500 cancellation fee.
  • In regards to changes or cancellations incurred by force majeure: both Rob Soundz and the client shall not be liable for any failure to perform its obligation here under, or any damages, caused by force majeure. In such case, force majeur events have to be proven.
  • When a force majeure event occurs, the client shall have the choice to either reschedule the performance to a later available date, or to receive full refund of any amounts paid (deposit and/ or balance).
  • Force majeure events in this contract are: flight cancellations, flight delays so severe that Rob Soundz can not start his performance on time, strikes, epidemics, terrorist attacks, floodings caused by a tsunami, earthquakes, any act by a public authority or any other event, beyond the control of Rob Soundz and the client.
  • Should Rob Soundz be unable to perform due to severe illness or a family emergency, he will inform client about this at the earliest opportunity. In such case, client is entitled to choose one of the following options:
    1. cancel the performance and get a refund of any amounts paid (deposit and/ or balance)
    2. reschedule the performance to a later available date instead (free of charge)
  • The artist is not entitled to change or cancel the performance for any other reason than sickness, family emergency or force majeure, unless the client agrees to this in writing.
  • The client reserves the right to terminate the agreement without prior notice and penalty and will withhold the remaining fee payable in case of breach of any of these terms and conditions.